The use of chatbots have been around for quite a long time and many are familiar with the benefits they offer. Chatbots can free up human resources which save both time and money, can be deployed easily and scaled up accordingly during times of demand and can answer simple requests which are below the level of human operators.
As consumer demand increases, together with the number of potential customers, business have looked into the technology to help improve their overall customer experience. The next generation of chatbots will offer improved or even entirely new customer journeys and overall experience across all channels.
For instance, a smart chatbot will instantly remember the likes and dislikes, purchase history, and any queries customers have asked before. The information will be processed and will allow the chatbot to make more personalized recommendations.
Read the full article titled “Expect a whole new experience with next generation of chatbots” to find out how the new technology improves customer’s experience.
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This post may contain excerpts from an article entitled “Expect a whole new experience with next generation of chatbots” published in The Business Times on 27 June 2018.