In the past, the concept of Artificial Intelligence (AI) powered agent answering customer questions in real time was considered out of reach for businesses of all sizes. Today, these virtual agents, called chatbots, are helping businesses grow exponentially.
Chatbots are powered by machine learning, as well as deep learning – a technique which uses comprehensive networks to think and produce human-like conclusions – chatbots will be able to take advantage of vast amounts of data available across departments, as well as from outside the organisation walls.
Combined with lots of processing power at Internet scale, this will improve the quality of understanding and decision-making and deepen the range of capabilities they will be able to achieve.
Businesses these day are very competitive and they cannot afford to miss chatbots’ potential. Those that neglect to recognise it will inevitably lose a competitive edge over other companies who are in the same industry.
Read the full article titled “The future of chatbots: From niche processes to industry features” to find out more.
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This post may contain excerpts from an article entitled “The future of chatbots: From niche processes to industry features” published in The Business Times on 20 June 2018.