Recently, content platform Have Halal, Will Travel (HHWT) unveiled a new function to their website. Named Sofia, she is a chatbot powered by the Azure Bot Service and programmed to help Muslim travellers with their enquiries via a question-and-answer system. Users can choose from a list of inquiries and Sofia will send them articles as recommendations.
The idea to implement Sofia came when HHWT saw itself receiving enquiries from users, which ranged from halal food places to prayer spaces to accommodation options. To boot, some 70 to 80 per cent of the HHWT users were intending to travel within the next four months. HHWT thought that these enquiries needed to be answered, and done fast.
But as a “lean startup” with limited manpower and capital to hire said manpower, this posed a challenge. The team needed to keep up with the emails, and continue running their online platform.
Read the full article titled “Have Chatbot, Will Serve” to find out how HHWT was able to increase the quality of their customer service and scale it a cost-efficient manner with Sofia today.
“Empowering Enterprise” is an ongoing Ingram Micro series published in every Wednesday’s edition of The Business Times. It aims to provide news and thought leadership on the latest developments in cloud and security.
The series is produced in partnership with the following vendors: Dropbox, Microsoft, VMware, Cisco, IBM, Progress, Symantec, Barracuda, Dell EMC, FireEye, Hewlett Packard Enterprise, Juniper Networks, Lenovo, Menlo Security, Adobe, BitTitan, DocuSign, NSFOCUS and Veritas.
This post may contain excerpts from an article entitled “Have Chatbot, Will Serve” published in The Business Times on 16 May, 2018. The article was originally posted on InfoWorld in January 2018.