According to Microsoft, the primary focus for most businesses in moving to digital has been to create an exceptional, highly relevant customer experience. CapitaLand’s new AI-driven chatbot, Sparkle, is one such example and it offers a slew of virtual concierge services that enable shoppers to hail Grab rides, book restaurants and browse retail offerings by simply chatting with it.
“With Sparkle, we’re leading the way into the next era of consumerism, defined by convergent offline-and-online (O&O) experiences,” says Lim Ming Yan, CapitaLand president and group CEO. “This is a first for an Asian real estate developer.”
From retail to government sectors, click on the full article titled “A Chatbot at your Service” to find out how virtual assistants are changing the game.
“Empowering Enterprise” is an ongoing Ingram Micro series published in every Wednesday’s edition of The Business Times. It aims to provide news and thought leadership on the latest developments in cloud and security.
The series is produced in partnership with the following vendors: Dropbox, Microsoft, VMware, Cisco, IBM, Progress, Symantec, Barracuda, Dell EMC, FireEye, Hewlett Packard Enterprise, Juniper Networks, Lenovo, Menlo Security, Adobe, BitTitan, DocuSign, NSFOCUS and Veritas.
This post may contain excerpts from an article entitled “A Chatbot at your Service” published in The Business Times on 6 September, 2017.